All private customers have the right to return any product purchased on our site without penalty and without charge within 14 days of receipt of the product.
If you want to return a product you need to contact our customer service at and ask to open a practice for the return of a product within the terms indicated above.

The product must be shipped to the address:
la Cambusa, via Cavour 27 Stresa 28838 (VB) Italy within 10 days from the opening of the return procedure which will be communicated via email.

The product must not have been opened, must not have been damaged and must be shipped using the original packaging and box to ensure proper maintenance of the product during shipping.

The shipping costs for returning the item are the responsibility of the buyer.
The return shipment must be made by registered mail with acknowledgment of receipt.

Within 5 days of receipt of the product we will issue a refund equal to the value of the returned product including shipping costs incurred during te purchase.

If the product was purchased together with other products and only one of these was returned, the original shipping costs will not be refunded.

For any information contact us at the email address

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